{"id":16406,"date":"2022-09-09T14:27:04","date_gmt":"2022-09-09T14:27:04","guid":{"rendered":"https:\/\/www.zillian.co.ao\/\/?page_id=16406"},"modified":"2023-07-11T11:43:01","modified_gmt":"2023-07-11T11:43:01","slug":"como_fazemos","status":"publish","type":"page","link":"https:\/\/www.zillian.co.ao\/en\/como_fazemos\/","title":{"rendered":"How We Do It"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"16406\" class=\"elementor elementor-16406\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f7ce239 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"f7ce239\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c66a143 jltma-glass-effect-no\" data-id=\"c66a143\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;,&quot;animation_delay&quot;:200}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63fa912 elementor-widget__width-inherit elementor-widget-tablet__width-initial jltma-glass-effect-no elementor-widget elementor-widget-wgl-double-heading\" data-id=\"63fa912\" data-element_type=\"widget\" data-widget_type=\"wgl-double-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"wgl-double-heading\"><h5 class=\"dblh__title-wrapper\"><span class=\"dblh__title dblh__title-1\">How We Do It<\/span><\/h5><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7a64ee5 elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"7a64ee5\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a895e7 jltma-glass-effect-no\" data-id=\"4a895e7\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e6b94a3 jltma-glass-effect-no elementor-widget elementor-widget-menu-anchor\" data-id=\"e6b94a3\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\nbody.elementor-page .elementor-widget-menu-anchor{margin-bottom:0}<\/style>\t\t<div id=\"jornada\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-221ab5c jltma-glass-effect-no elementor-widget elementor-widget-spacer\" data-id=\"221ab5c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c4fce9 elementor-widget__width-inherit elementor-widget-tablet__width-inherit jltma-glass-effect-no elementor-widget elementor-widget-wgl-double-heading\" data-id=\"7c4fce9\" data-element_type=\"widget\" data-widget_type=\"wgl-double-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"wgl-double-heading\"><div class=\"dblh__subtitle\">How We Do It<\/div><h5 class=\"dblh__title-wrapper\"><span class=\"dblh__title dblh__title-1\">Client Journey<\/span><\/h5><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c586480 elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit jltma-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"c586480\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p class=\"p1\">Learn how we act and protect our clients\u2019 interests.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9b2b558 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"9b2b558\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-808b1b9 jltma-glass-effect-no\" data-id=\"808b1b9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52730dc layout-top acenter elementor-widget-image-box wgl-image-box jltma-glass-effect-no elementor-widget elementor-widget-wgl-info-box\" data-id=\"52730dc\" data-element_type=\"widget\" data-settings=\"{&quot;_animation_mobile&quot;:&quot;none&quot;}\" data-widget_type=\"wgl-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"wgl-infobox\"><div class=\"infobox__container wgl-layout-top\"><div class=\"media-wrapper img-wrapper\"><figure class=\"wgl-image-box_img\"><span ><img decoding=\"async\" src=\"https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2022\/09\/jornada_1-580x580.jpg\" alt=\"jornada_1\" title=\"jornada_1\" loading=\"lazy\"><\/span><\/figure><\/div><div class=\"content__wrapper\"><div class=\"infobox__titles\"><h3 class=\"titles__title\"><span class=\"title__text\">Analysis and Solution Design<\/span><\/h3><\/div><div class=\"infobox__bg_text\"><span class=\"bg_text__content\">01<\/span><\/div><div class=\"infobox__content\"><p>Study the client\u2019s risk profile, including any legal and contractual obligations, and\ndesign the most adequate insurance programme.<\/p><\/div><\/div><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-5babf71 jltma-glass-effect-no\" data-id=\"5babf71\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-07941c8 layout-top acenter elementor-widget-image-box wgl-image-box jltma-glass-effect-no elementor-widget elementor-widget-wgl-info-box\" data-id=\"07941c8\" data-element_type=\"widget\" data-settings=\"{&quot;_animation_mobile&quot;:&quot;none&quot;}\" data-widget_type=\"wgl-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"wgl-infobox\"><div class=\"infobox__container wgl-layout-top\"><div class=\"media-wrapper img-wrapper\"><figure class=\"wgl-image-box_img\"><span ><img decoding=\"async\" src=\"https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2021\/07\/image_17-380x380.jpg\" alt=\"image_17\" title=\"image_17\" loading=\"lazy\"><\/span><\/figure><\/div><div class=\"content__wrapper\"><div class=\"infobox__titles\"><h3 class=\"titles__title\"><span class=\"title__text\"> Approach the Market<\/span><\/h3><\/div><div class=\"infobox__bg_text\"><span class=\"bg_text__content\">02<\/span><\/div><div class=\"infobox__content\"><p>Approach local and international insurance and reinsurance markets, evaluate all offers\nand present a final report to the client with our technical assessment and\nrecommendations.<\/p><\/div><\/div><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-f17a52d jltma-glass-effect-no\" data-id=\"f17a52d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0618821 layout-top acenter elementor-widget-image-box wgl-image-box jltma-glass-effect-no elementor-widget elementor-widget-wgl-info-box\" data-id=\"0618821\" data-element_type=\"widget\" data-settings=\"{&quot;_animation_mobile&quot;:&quot;none&quot;}\" data-widget_type=\"wgl-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"wgl-infobox\"><div class=\"infobox__container wgl-layout-top\"><div class=\"media-wrapper img-wrapper\"><figure class=\"wgl-image-box_img\"><span ><img decoding=\"async\" src=\"https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2022\/09\/jornada_2-1-580x580.jpg\" alt=\"jornada_2\" title=\"jornada_2\" loading=\"lazy\"><\/span><\/figure><\/div><div class=\"content__wrapper\"><div class=\"infobox__titles\"><h3 class=\"titles__title\"><span class=\"title__text\">Placement<\/span><\/h3><\/div><div class=\"infobox__bg_text\"><span class=\"bg_text__content\">03<\/span><\/div><div class=\"infobox__content\"><p>Based on the client\u2019s instructions, place the cover\/policy with the selected insurer(s).<\/p><\/div><\/div><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-c1f6933 jltma-glass-effect-no\" data-id=\"c1f6933\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e8bd41 layout-top acenter elementor-widget-image-box wgl-image-box jltma-glass-effect-no elementor-widget elementor-widget-wgl-info-box\" data-id=\"1e8bd41\" data-element_type=\"widget\" data-settings=\"{&quot;_animation_mobile&quot;:&quot;none&quot;}\" data-widget_type=\"wgl-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"wgl-infobox\"><div class=\"infobox__container wgl-layout-top\"><div class=\"media-wrapper img-wrapper\"><figure class=\"wgl-image-box_img\"><span ><img decoding=\"async\" src=\"https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2022\/09\/jornada_4-1-580x580.jpg\" alt=\"jornada_4\" title=\"jornada_4\" loading=\"lazy\"><\/span><\/figure><\/div><div class=\"content__wrapper\"><div class=\"infobox__titles\"><h3 class=\"titles__title\"><span class=\"title__text\">Manage Insurance Portfolio<\/span><\/h3><\/div><div class=\"infobox__bg_text\"><span class=\"bg_text__content\">04<\/span><\/div><div class=\"infobox__content\"><p>Fulfillment of daily instructions and requests, such as inclusions\/exclusions,\nendorsements,<br \/>cancelations, payment reconciliations, renewals, claims analysis, etc.<br \/><p style=\"color:transparent\">.<\/p><\/p><\/div><\/div><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-9b85903 jltma-glass-effect-no\" data-id=\"9b85903\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bebfce1 layout-top acenter elementor-widget-image-box wgl-image-box jltma-glass-effect-no elementor-widget elementor-widget-wgl-info-box\" data-id=\"bebfce1\" data-element_type=\"widget\" data-settings=\"{&quot;_animation_mobile&quot;:&quot;none&quot;}\" data-widget_type=\"wgl-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"wgl-infobox\"><div class=\"infobox__container wgl-layout-top\"><div class=\"media-wrapper img-wrapper\"><figure class=\"wgl-image-box_img\"><span ><img decoding=\"async\" src=\"https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2022\/09\/jornada_3-580x580.jpg\" alt=\"jornada_3\" title=\"jornada_3\" loading=\"lazy\"><\/span><\/figure><\/div><div class=\"content__wrapper\"><div class=\"infobox__titles\"><h3 class=\"titles__title\"><span class=\"title__text\">Claims Management<\/span><\/h3><\/div><div class=\"infobox__bg_text\"><span class=\"bg_text__content\">05<\/span><\/div><div class=\"infobox__content\"><p>Whenever a loss occurs, you can count on our team of claims specialists, who will\nrelentlessly defend your interests.<\/p><\/div><\/div><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-711cd5b elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"711cd5b\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8abf29b jltma-glass-effect-no\" data-id=\"8abf29b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1936ec6 jltma-glass-effect-no elementor-widget elementor-widget-menu-anchor\" data-id=\"1936ec6\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"portal_1\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aad61f0 jltma-glass-effect-no elementor-widget elementor-widget-spacer\" data-id=\"aad61f0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a6ba229 elementor-section-content-middle elementor-section-stretched elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"a6ba229\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7ebf0ac jltma-glass-effect-no\" data-id=\"7ebf0ac\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-935ffec jltma-glass-effect-no elementor-widget elementor-widget-image\" data-id=\"935ffec\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"1105\" src=\"https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2022\/10\/new_screen.jpg\" class=\"attachment-full size-full wp-image-17446\" alt=\"\" srcset=\"https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2022\/10\/new_screen.jpg 800w, https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2022\/10\/new_screen-217x300.jpg 217w, https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2022\/10\/new_screen-741x1024.jpg 741w, https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2022\/10\/new_screen-768x1061.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-53e3ac3 jltma-glass-effect-no\" data-id=\"53e3ac3\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bac14e9 elementor-widget__width-inherit elementor-widget-tablet__width-inherit jltma-glass-effect-no elementor-widget elementor-widget-wgl-double-heading\" data-id=\"bac14e9\" data-element_type=\"widget\" data-widget_type=\"wgl-double-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"wgl-double-heading\"><div class=\"dblh__subtitle\">How We Do It<\/div><h5 class=\"dblh__title-wrapper\"><span class=\"dblh__title dblh__title-1\">Self-Service Portal<\/span><\/h5><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa7d9c2 elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit jltma-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"fa7d9c2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"p1\">Sometimes, <strong>instant access to a document or information<\/strong> may be critical. The absence of an insurance certificate, for example, can cause the loss of an important contract or the application of a fine by the authorities.<br \/>For that reason, our clients have access to our <strong>Self-Service Portal<\/strong>. This tool allows client teams to access policy and claims documentation and information, independently and 24\/7, through a <strong>web browser<\/strong> or a <strong>mobile app<\/strong>.<\/p><ul><li><span style=\"text-decoration: underline;\">Policy Documentation<\/span>: certificates, policy schedules\/slips, invoices, etc.<\/li><li><span style=\"text-decoration: underline;\">Policy Information<\/span>: lists of active policies, covers, premiums, deductibles, insured objects, etc.<\/li><li><span style=\"text-decoration: underline;\">Payments<\/span>: lists of outstanding premiums, submission of proof of payment, etc.<\/li><li><span style=\"text-decoration: underline;\">Claims<\/span>: claims information and status, claims settlement receipts, etc.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-79b9dcd elementor-section-full_width elementor-section-height-default elementor-section-height-default jltma-glass-effect-no wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"79b9dcd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9b8a063 jltma-glass-effect-no\" data-id=\"9b8a063\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a93fed a-tabletcenter a-mobileleft jltma-glass-effect-no elementor-widget elementor-widget-wgl-button\" data-id=\"8a93fed\" data-element_type=\"widget\" data-widget_type=\"wgl-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<a  class=\"wgl-button btn-size-sm\" role=\"button\" href=\"\/en\/#popmake-17431\"><div class=\"button__content\"><span class=\"button__text\">LEARN MORE<\/span><\/div><\/a>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3746144 jltma-glass-effect-no\" data-id=\"3746144\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e87d94 a-tabletcenter a-mobileleft elementor-widget-icon-box wgl-icon-box jltma-glass-effect-no elementor-widget elementor-widget-wgl-button\" data-id=\"1e87d94\" data-element_type=\"widget\" data-widget_type=\"wgl-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<a  class=\"wgl-button btn-size-sm\" role=\"button\" href=\"https:\/\/portal.zillian.co.ao\/#\/login\" target=\"_blank\"><div class=\"button__content align-icon-left\"><div class=\"media-wrapper icon-wrapper\"><span class=\"wgl-icon\" ><i class=\"icon elementor-icon far fa-user\" aria-hidden=\"true\"><\/i><\/span><\/div><span class=\"button__text\">Self-Service Portal<\/span><\/div><\/a>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3803724 elementor-reverse-tablet elementor-reverse-mobile elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"3803724\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b9d8b53 jltma-glass-effect-no\" data-id=\"b9d8b53\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0865dd1 elementor-widget__width-inherit elementor-widget-tablet__width-initial jltma-glass-effect-no elementor-widget elementor-widget-wgl-double-heading\" data-id=\"0865dd1\" data-element_type=\"widget\" data-widget_type=\"wgl-double-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"wgl-double-heading\"><div class=\"dblh__subtitle\">How We Do It<\/div><h5 class=\"dblh__title-wrapper\"><span class=\"dblh__title dblh__title-1\">Zillian App<\/span><\/h5><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6493c5a elementor-widget__width-inherit jltma-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"6493c5a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"p1\">If you are already our customer, download our App<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6599efc elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"6599efc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b50ff7b jltma-glass-effect-no\" data-id=\"b50ff7b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d853a9 jltma-glass-effect-no elementor-widget elementor-widget-image\" data-id=\"5d853a9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=gisapp.myzillian&#038;pli=1\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"2540\" height=\"736\" src=\"https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2023\/05\/Google_Play_Store_badge_EN.svg.png\" class=\"attachment-full size-full wp-image-20840\" alt=\"\" srcset=\"https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2023\/05\/Google_Play_Store_badge_EN.svg.png 2540w, https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2023\/05\/Google_Play_Store_badge_EN.svg-300x87.png 300w, https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2023\/05\/Google_Play_Store_badge_EN.svg-1024x297.png 1024w, https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2023\/05\/Google_Play_Store_badge_EN.svg-768x223.png 768w, https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2023\/05\/Google_Play_Store_badge_EN.svg-1536x445.png 1536w, https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2023\/05\/Google_Play_Store_badge_EN.svg-2048x593.png 2048w, https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2023\/05\/Google_Play_Store_badge_EN.svg-18x5.png 18w\" sizes=\"auto, (max-width: 2540px) 100vw, 2540px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7719e0c jltma-glass-effect-no\" data-id=\"7719e0c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f305368 jltma-glass-effect-no elementor-widget elementor-widget-image\" data-id=\"f305368\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/apps.apple.com\/pt\/app\/myzillian\/id6448471059?l=en\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"354\" src=\"https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2021\/07\/itunes-app-store-logo-1024x354-1.webp\" class=\"attachment-full size-full wp-image-20829\" alt=\"\" srcset=\"https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2021\/07\/itunes-app-store-logo-1024x354-1.webp 1024w, https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2021\/07\/itunes-app-store-logo-1024x354-1-300x104.webp 300w, https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2021\/07\/itunes-app-store-logo-1024x354-1-768x266.webp 768w, https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2021\/07\/itunes-app-store-logo-1024x354-1-18x6.webp 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0603740 elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"0603740\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a03ecc8 jltma-glass-effect-no\" data-id=\"a03ecc8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-70bbd1e jltma-glass-effect-no elementor-widget elementor-widget-menu-anchor\" data-id=\"70bbd1e\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"portal_2\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe4b751 jltma-glass-effect-no elementor-widget elementor-widget-spacer\" data-id=\"fe4b751\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-de2abc7 elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"de2abc7\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1dc2c64 jltma-glass-effect-no\" data-id=\"1dc2c64\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e96573 jltma-glass-effect-no elementor-widget elementor-widget-spacer\" data-id=\"8e96573\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ee3c1b elementor-widget__width-inherit elementor-widget-tablet__width-inherit jltma-glass-effect-no elementor-widget elementor-widget-wgl-double-heading\" data-id=\"3ee3c1b\" data-element_type=\"widget\" data-widget_type=\"wgl-double-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"wgl-double-heading\"><div class=\"dblh__subtitle\">How We Do It<\/div><h5 class=\"dblh__title-wrapper\"><span class=\"dblh__title dblh__title-1\">Request Management Portal<\/span><\/h5><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abe3e0d elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit jltma-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"abe3e0d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"p1\">We know how important it is to <strong>\"be there\u201d<\/strong> when our clients need us, and to fulfill client\nrequests in a timely and professional manner.<\/p><p class=\"p1\">Traditional e-mail systems don\u2019t always\nallow an effective management of service quality levels. Zillian uses a <strong>technological solution that allows us to define and control our response times<\/strong>, audit the quality of our service delivery, and evaluate the\nperformance of our teams, in connection with all client requests.<\/p><p class=\"p1\">At any time, our clients can<strong> access our online Request Management Portal and check the status of each request<\/strong>, visualise all related communications and, if\nneeded, create new requests and answer existing requests, in case they do not wish or\nare unable to do so by e-mail.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8320c23 elementor-section-full_width elementor-section-height-default elementor-section-height-default jltma-glass-effect-no wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"8320c23\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-121fd14 jltma-glass-effect-no\" data-id=\"121fd14\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b3613f a-tabletcenter a-mobileleft jltma-glass-effect-no elementor-widget elementor-widget-wgl-button\" data-id=\"6b3613f\" data-element_type=\"widget\" data-widget_type=\"wgl-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<a  class=\"wgl-button btn-size-sm\" role=\"button\" href=\"\/en\/#popmake-17431\"><div class=\"button__content\"><span class=\"button__text\">LEARN MORE<\/span><\/div><\/a>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-049042f jltma-glass-effect-no\" data-id=\"049042f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eb652d0 a-tabletcenter a-mobileleft elementor-widget-icon-box wgl-icon-box jltma-glass-effect-no elementor-widget elementor-widget-wgl-button\" data-id=\"eb652d0\" data-element_type=\"widget\" data-widget_type=\"wgl-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<a  class=\"wgl-button btn-size-sm\" role=\"button\" href=\"https:\/\/desk.zillian.co.ao\/portal\/pt\/myarea\" target=\"_blank\"><div class=\"button__content align-icon-left\"><div class=\"media-wrapper icon-wrapper\"><span class=\"wgl-icon\" ><i class=\"icon elementor-icon far fa-user\" aria-hidden=\"true\"><\/i><\/span><\/div><span class=\"button__text\">Request Management Portal<\/span><\/div><\/a>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-32ebc14 jltma-glass-effect-no\" data-id=\"32ebc14\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27cb59f jltma-glass-effect-no elementor-widget elementor-widget-image\" data-id=\"27cb59f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"971\" src=\"https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2022\/09\/portais_1-1.jpg\" class=\"attachment-full size-full wp-image-16463\" alt=\"\" srcset=\"https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2022\/09\/portais_1-1.jpg 800w, https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2022\/09\/portais_1-1-247x300.jpg 247w, https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2022\/09\/portais_1-1-768x932.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Como Fazemos Como Fazemos Jornada do Cliente Conhe\u00e7a a forma como actuamos e protegemos os interesses dos nossos clientes. An\u00e1lise e Desenho da Solu\u00e7\u00e3o 01 Estudo do perfil de risco do cliente, incluindo as suas obriga\u00e7\u00f5es legais e contratuais, e desenho do programa de seguros mais adequado. Consulta ao Mercado 02 Abordamos os mercados nacional e internacional de seguro\/resseguro, avaliamos todas as ofertas e apresentamos ao cliente um relat\u00f3rio final com o nosso parecer t\u00e9cnico e recomenda\u00e7\u00f5es. Coloca\u00e7\u00e3o 03 Com base nas instru\u00e7\u00f5es do cliente, colocamos a cobertura\/ap\u00f3lice com a(s) seguradora(s) escolhida(s). Gest\u00e3o da Carteira de Seguros 04 Tratamento de solicita\u00e7\u00f5es di\u00e1rias como inclus\u00f5es\/exclus\u00f5es, altera\u00e7\u00f5es,cancelamentos, reconcilia\u00e7\u00e3o de pagamentos, renova\u00e7\u00f5es, an\u00e1lise de sinistralidade,etc. Gest\u00e3o de Sinistros 05 No momento da ocorr\u00eancia de uma perda ou infelicidade, pode contar com a nossa equipa de especialistas em gest\u00e3o de sinistros, que ir\u00e1 defender os seus interesses de forma intransigente. Como Fazemos Portal Self-Service Por vezes, o acesso imediato a um documento ou informa\u00e7\u00e3o pode ser cr\u00edtico. A falta de um certificado de seguro, por exemplo, pode significar a perda de um contrato importante ou a aplica\u00e7\u00e3o de uma multa por uma autoridade competente.Por esse motivo, colocamos \u00e0 disposi\u00e7\u00e3o dos nossos clientes o Portal Self-Service. Esta ferramenta permite \u00e0s equipas dos nossos clientes, atrav\u00e9s de um browser ou de uma app m\u00f3vel, aceder de forma independente e 24\/7 a diversas informa\u00e7\u00f5es e documenta\u00e7\u00e3o. Documenta\u00e7\u00e3o de Ap\u00f3lices: certificados, condi\u00e7\u00f5es particulares, recibos, etc. Informa\u00e7\u00e3o de ap\u00f3lices: listagens de ap\u00f3lices em vigor, coberturas, pr\u00e9mios, franquias, objectos seguros, etc. Pagamentos: listagens de pr\u00e9mios em d\u00edvida,\u00a0submiss\u00e3o de comprovativos de pagamento, etc. Sinistros: consulta de processos e estados, Recibos de indemniza\u00e7\u00e3o, etc. SAIBA MAIS Portal Self-Service Como Fazemos Aplica\u00e7\u00e3o Zillian Se j\u00e1 \u00e9 nosso cliente, fa\u00e7a o download da nossa App Como Fazemos Portal de Gest\u00e3o de Pedidos Sabemos da import\u00e2ncia de \u201cestar l\u00e1\u201d quando o nosso cliente precisa e de responder atempadamente \u00e0s suas solicita\u00e7\u00f5es e com a qualidade esperada. Os sistemas tradicionais de e-mail nem sempre permitem uma gest\u00e3o eficaz da qualidade de servi\u00e7o. A Zillian disp\u00f5e de uma solu\u00e7\u00e3o tecnol\u00f3gica que nos permite definir e controlar os prazos de resposta, auditar a qualidade do nosso atendimento e avaliar o desempenho das nossas equipas, relativamente a todos os pedidos que nos chegam. A qualquer momento, os nossos clientes podem aceder online ao nosso Portal de Gest\u00e3o de Pedidos e verificar o estado de cada pedido, visualizar todo o hist\u00f3rico de comunica\u00e7\u00f5es relacionadas e, caso pretendam, gerar novos pedidos e responder a pedidos existentes, caso n\u00e3o possam ou n\u00e3o pretendam faz\u00ea-lo por e-mail. 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