{"id":20470,"date":"2023-04-28T15:02:56","date_gmt":"2023-04-28T15:02:56","guid":{"rendered":"https:\/\/www.zillian.co.ao\/\/?page_id=20470"},"modified":"2023-06-29T22:52:21","modified_gmt":"2023-06-29T22:52:21","slug":"jornada-do-cliente","status":"publish","type":"page","link":"https:\/\/www.zillian.co.ao\/pt\/jornada-do-cliente\/","title":{"rendered":"Jornada do Cliente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20470\" class=\"elementor elementor-20470\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f7ce239 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"f7ce239\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c66a143 jltma-glass-effect-no\" data-id=\"c66a143\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;,&quot;animation_delay&quot;:200}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63fa912 elementor-widget__width-inherit elementor-widget-tablet__width-initial jltma-glass-effect-no elementor-widget elementor-widget-wgl-double-heading\" data-id=\"63fa912\" data-element_type=\"widget\" data-widget_type=\"wgl-double-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"wgl-double-heading\"><h5 class=\"dblh__title-wrapper\"><span class=\"dblh__title dblh__title-1\">Como Fazemos<\/span><\/h5><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7a64ee5 elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"7a64ee5\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a895e7 jltma-glass-effect-no\" data-id=\"4a895e7\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c4fce9 elementor-widget__width-inherit elementor-widget-tablet__width-inherit jltma-glass-effect-no elementor-widget elementor-widget-wgl-double-heading\" data-id=\"7c4fce9\" data-element_type=\"widget\" data-widget_type=\"wgl-double-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"wgl-double-heading\"><div class=\"dblh__subtitle\">Como Fazemos<\/div><h5 class=\"dblh__title-wrapper\"><span class=\"dblh__title dblh__title-1\">Jornada do Cliente<\/span><\/h5><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c586480 elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit jltma-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"c586480\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p class=\"p1\">Conhe\u00e7a a forma como actuamos e protegemos os interesses dos nossos clientes.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9b2b558 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"9b2b558\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-808b1b9 jltma-glass-effect-no\" data-id=\"808b1b9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52730dc layout-top acenter elementor-widget-image-box wgl-image-box jltma-glass-effect-no elementor-invisible elementor-widget elementor-widget-wgl-info-box\" data-id=\"52730dc\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;,&quot;_animation_mobile&quot;:&quot;none&quot;}\" data-widget_type=\"wgl-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"wgl-infobox\"><div class=\"infobox__container wgl-layout-top\"><div class=\"media-wrapper img-wrapper\"><figure class=\"wgl-image-box_img\"><span ><img decoding=\"async\" src=\"https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2022\/09\/jornada_1-580x580.jpg\" alt=\"jornada_1\" title=\"jornada_1\" loading=\"lazy\"><\/span><\/figure><\/div><div class=\"content__wrapper\"><div class=\"infobox__titles\"><h3 class=\"titles__title\"><span class=\"title__text\">An\u00e1lise e Desenho da Solu\u00e7\u00e3o<\/span><\/h3><\/div><div class=\"infobox__bg_text\"><span class=\"bg_text__content\">01<\/span><\/div><div class=\"infobox__content\"><p>Estudo do perfil de risco do cliente, incluindo as suas obriga\u00e7\u00f5es legais e contratuais, e desenho do programa de seguros mais adequado.<\/p><\/div><\/div><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-5babf71 jltma-glass-effect-no\" data-id=\"5babf71\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-07941c8 layout-top acenter elementor-widget-image-box wgl-image-box jltma-glass-effect-no elementor-invisible elementor-widget elementor-widget-wgl-info-box\" data-id=\"07941c8\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;,&quot;_animation_mobile&quot;:&quot;none&quot;}\" data-widget_type=\"wgl-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"wgl-infobox\"><div class=\"infobox__container wgl-layout-top\"><div class=\"media-wrapper img-wrapper\"><figure class=\"wgl-image-box_img\"><span ><img decoding=\"async\" src=\"https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2021\/07\/image_17-380x380.jpg\" alt=\"image_17\" title=\"image_17\" loading=\"lazy\"><\/span><\/figure><\/div><div class=\"content__wrapper\"><div class=\"infobox__titles\"><h3 class=\"titles__title\"><span class=\"title__text\"> Consulta ao Mercado<\/span><\/h3><\/div><div class=\"infobox__bg_text\"><span class=\"bg_text__content\">02<\/span><\/div><div class=\"infobox__content\"><p>Abordamos os mercados nacional e internacional de seguro\/resseguro, avaliamos todas as ofertas e apresentamos ao cliente um relat\u00f3rio final com o nosso parecer t\u00e9cnico e recomenda\u00e7\u00f5es.<\/p><\/div><\/div><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-f17a52d jltma-glass-effect-no\" data-id=\"f17a52d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0618821 layout-top acenter elementor-widget-image-box wgl-image-box jltma-glass-effect-no elementor-invisible elementor-widget elementor-widget-wgl-info-box\" data-id=\"0618821\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;,&quot;_animation_mobile&quot;:&quot;none&quot;}\" data-widget_type=\"wgl-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"wgl-infobox\"><div class=\"infobox__container wgl-layout-top\"><div class=\"media-wrapper img-wrapper\"><figure class=\"wgl-image-box_img\"><span ><img decoding=\"async\" src=\"https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2022\/09\/jornada_2-1-580x580.jpg\" alt=\"jornada_2\" title=\"jornada_2\" loading=\"lazy\"><\/span><\/figure><\/div><div class=\"content__wrapper\"><div class=\"infobox__titles\"><h3 class=\"titles__title\"><span class=\"title__text\">Coloca\u00e7\u00e3o<\/span><\/h3><\/div><div class=\"infobox__bg_text\"><span class=\"bg_text__content\">03<\/span><\/div><div class=\"infobox__content\"><p>Com base nas instru\u00e7\u00f5es do cliente, colocamos a cobertura\/ap\u00f3lice com a(s) seguradora(s) escolhida(s).<\/p><\/div><\/div><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-c1f6933 jltma-glass-effect-no\" data-id=\"c1f6933\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e8bd41 layout-top acenter elementor-widget-image-box wgl-image-box jltma-glass-effect-no elementor-invisible elementor-widget elementor-widget-wgl-info-box\" data-id=\"1e8bd41\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;,&quot;_animation_mobile&quot;:&quot;none&quot;}\" data-widget_type=\"wgl-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"wgl-infobox\"><div class=\"infobox__container wgl-layout-top\"><div class=\"media-wrapper img-wrapper\"><figure class=\"wgl-image-box_img\"><span ><img decoding=\"async\" src=\"https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2022\/09\/jornada_4-1-580x580.jpg\" alt=\"jornada_4\" title=\"jornada_4\" loading=\"lazy\"><\/span><\/figure><\/div><div class=\"content__wrapper\"><div class=\"infobox__titles\"><h3 class=\"titles__title\"><span class=\"title__text\">Gest\u00e3o da Carteira de Seguros<\/span><\/h3><\/div><div class=\"infobox__bg_text\"><span class=\"bg_text__content\">04<\/span><\/div><div class=\"infobox__content\"><p>Tratamento de solicita\u00e7\u00f5es di\u00e1rias como inclus\u00f5es\/exclus\u00f5es, altera\u00e7\u00f5es,<br \/>cancelamentos, reconcilia\u00e7\u00e3o de pagamentos, renova\u00e7\u00f5es, an\u00e1lise de sinistralidade,<br \/>etc.<\/p><\/div><\/div><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-9b85903 jltma-glass-effect-no\" data-id=\"9b85903\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bebfce1 layout-top acenter elementor-widget-image-box wgl-image-box jltma-glass-effect-no elementor-invisible elementor-widget elementor-widget-wgl-info-box\" data-id=\"bebfce1\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;,&quot;_animation_mobile&quot;:&quot;none&quot;}\" data-widget_type=\"wgl-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"wgl-infobox\"><div class=\"infobox__container wgl-layout-top\"><div class=\"media-wrapper img-wrapper\"><figure class=\"wgl-image-box_img\"><span ><img decoding=\"async\" src=\"https:\/\/www.zillian.co.ao\/wp-content\/uploads\/2022\/09\/jornada_3-580x580.jpg\" alt=\"jornada_3\" title=\"jornada_3\" loading=\"lazy\"><\/span><\/figure><\/div><div class=\"content__wrapper\"><div class=\"infobox__titles\"><h3 class=\"titles__title\"><span class=\"title__text\">Gest\u00e3o de Sinistros<\/span><\/h3><\/div><div class=\"infobox__bg_text\"><span class=\"bg_text__content\">05<\/span><\/div><div class=\"infobox__content\"><p>No momento da ocorr\u00eancia de uma perda ou infelicidade, pode contar com a nossa equipa de especialistas em gest\u00e3o de sinistros, que ir\u00e1 defender os seus interesses de forma intransigente.<\/p><\/div><\/div><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Como Fazemos Como Fazemos Jornada do Cliente Conhe\u00e7a a forma como actuamos e protegemos os interesses dos nossos clientes. An\u00e1lise e Desenho da Solu\u00e7\u00e3o 01 Estudo do perfil de risco do cliente, incluindo as suas obriga\u00e7\u00f5es legais e contratuais, e desenho do programa de seguros mais adequado. Consulta ao Mercado 02 Abordamos os mercados nacional e internacional de seguro\/resseguro, avaliamos todas as ofertas e apresentamos ao cliente um relat\u00f3rio final com o nosso parecer t\u00e9cnico e recomenda\u00e7\u00f5es. Coloca\u00e7\u00e3o 03 Com base nas instru\u00e7\u00f5es do cliente, colocamos a cobertura\/ap\u00f3lice com a(s) seguradora(s) escolhida(s). Gest\u00e3o da Carteira de Seguros 04 Tratamento de solicita\u00e7\u00f5es di\u00e1rias como inclus\u00f5es\/exclus\u00f5es, altera\u00e7\u00f5es,cancelamentos, reconcilia\u00e7\u00e3o de pagamentos, renova\u00e7\u00f5es, an\u00e1lise de sinistralidade,etc. Gest\u00e3o de Sinistros 05 No momento da ocorr\u00eancia de uma perda ou infelicidade, pode contar com a nossa equipa de especialistas em gest\u00e3o de sinistros, que ir\u00e1 defender os seus interesses de forma intransigente.<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"loftloader_page_shortcode":"","footnotes":""},"class_list":["post-20470","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.zillian.co.ao\/pt\/wp-json\/wp\/v2\/pages\/20470","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zillian.co.ao\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.zillian.co.ao\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.zillian.co.ao\/pt\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zillian.co.ao\/pt\/wp-json\/wp\/v2\/comments?post=20470"}],"version-history":[{"count":0,"href":"https:\/\/www.zillian.co.ao\/pt\/wp-json\/wp\/v2\/pages\/20470\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.zillian.co.ao\/pt\/wp-json\/wp\/v2\/media?parent=20470"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}